Privacy Policy

Wellbeing Ways Australia respects your privacy. Our privacy policy aims to provide you with an understanding of how we treat the information we receive about you from this website, our social media platforms and the Internet.

Your Consent

By using our site, you consent to our privacy policy. 

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What information do we collect? 

We collect solicited personal information from you when you register on our site, subscribe to our newsletter, purchase an item from us, respond to a survey or fill out a form. When interacting with our website, where appropriate, you may be asked to enter your: name, e-mail address, phone number and other personal information where it is reasonably necessary for one or more of the business’s functions or activities. You may, however, visit our site anonymously or choose to use a pseudonym. Should Wellbeing Ways Australia receive unsolicited personal information that does not meet the conditions set above, we will destroy the information as soon as practicable but only if it is lawful and reasonable to do so.

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What do we use your information for?
Any of the necessary information we collect from you may be used in one of the following ways:

To personalise your experience (your information helps us to better respond to your individual needs).
To address feedback (we may contact you in response to your feedback submitted through our surveys).
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.

How do we protect your information?
All personal information you provide to us is stored in our secure database. Reasonable steps have been implemented in order to protect your personal information from interference, misuse, loss, unauthorised access, modification, and disclosure when you enter, submit, or access your personal information.

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Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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Payment information
Currency
All prices stated on the current website are denominated and charged in Australian (AUD) dollars for Australian residents. Prices currently include shipping for residents in Australia. International customers will be charged in the currency noted on the site prior to completing the purchase. If currency conversion is required, your bank may charge you a fee for this. Please refer to your bank terms and conditions for more information.

GST
When purchasing from Australia or New Zealand, your order will include GST.

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How do we protect cardholder data?
All transactions on the website use industry best-practice encryption and security including SSL/TLS. We do not store cardholder data for longer than is necessary to process the payment through our payment gateway, and these details are never stored in our database at any time. Wellbeing Ways staff, contractors and developers have no access at any time, under any circumstances to any card data entered into the website.

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Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

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Google Analytics
The services contained in this section enable Wellbeing Ways to monitor and analyse web traffic and can be used to keep track of User behaviour. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookie and Usage Data. Place of processing: USA – Privacy Policy – Opt Out.

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Opting Out and Unsubscribing
If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us using the contact information provided under the section ‘Contact’.

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Personal Details
We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:

Review the personal information you have supplied us
Request that your personal information may not be used to contact you
Request that your personal information be removed from any solicited list used by us
Request that your personal information be deleted from our records
To opt out of being contacted by us

Correction of personal information
You may, at any time, request access to the personal information, which we hold about you by submitting your request in the contact form on the Contact page. We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.

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Changes to our Privacy Policy
Wellbeing Ways Australia welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy, need to update your personal details or would like further information, please contact us via the contact page during business hours Monday to Friday.

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Making a Complaint
If you wish to make a complaint, you should contact us by mail or email. We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you a written notice of the investigations, which have been carried out, and the outcome of your complaint.

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End.